Privacy Policy

1. Introduction

Welcome to Up Feedbacks ("we," "our," or "us"). We are committed to protecting your privacy and ensuring you have a positive experience when using our feedback and analytics services. This Privacy Policy explains our practices regarding the collection, use, and disclosure of information through our website, widget, and related services (collectively, the "Services").

By using our Services, you agree to the terms of this Privacy Policy. Please read this document carefully to understand our practices regarding your personal information.

2. Information We Collect

2.1 Information You Provide to Us

We collect information you provide directly to us when you:

• Create an account or register for our Services
• Configure the feedback widget for your website
• Submit payment information for subscription services
• Contact our support team or communicate with us
• Complete forms or surveys

This information may include your name, email address, company name, billing information, and any other information you choose to provide.

2.2 Information We Collect Through Our Widget

When our widget is installed on your website, we collect:

• Feedback submitted by your users through the widget
• User behavior analytics (if enabled), including:
• Click events and navigation patterns
• Scroll depth measurements
• Form interactions
• Time spent on different parts of the page
• Technical information about the user's browser and device
• Page URL where the feedback was submitted

All analytics data is collected anonymously and does not contain personally identifiable information unless voluntarily provided by the end-user in feedback submissions.

2.3 Automatically Collected Information

When you use our Services, we automatically collect certain information, including:

• Log data (IP address, browser type, pages visited, access times)
• Device information (hardware model, operating system)
• Usage data about how you interact with our Services
• Cookies and similar tracking technologies

3. How We Use Information

We use the information we collect to:

• Provide, maintain, and improve our Services
• Process transactions and send related information
• Send technical notices, updates, security alerts, and support messages
• Respond to your comments, questions, and requests
• Generate aggregated analytics and insights
• Monitor and analyze trends, usage, and activities in connection with our Services
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Personalize and improve your experience

4. Data Sharing and Disclosure

We do not sell your personal information or your users' feedback data. We may share information in the following circumstances:

• Service Providers: We may share information with third-party vendors, consultants, and other service providers who need access to such information to carry out work on our behalf.
• Compliance with Laws: We may disclose information if required to do so by law or in response to valid requests by public authorities.
• Business Transfers: If we're involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• With Your Consent: We may share information with your consent or at your direction.
• Aggregated Data: We may share aggregated or de-identified information, which cannot reasonably be used to identify you.

5. Data Security

We implement appropriate technical and organizational measures to protect the information we collect and store. However, no security system is impenetrable, and we cannot guarantee the absolute security of our systems. If you have reason to believe that your interaction with us is no longer secure, please notify us immediately.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. We will retain and use information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access, correct, or delete your personal information
• Object to our processing of your data
• Request restriction of processing
• Data portability
• Withdraw consent (where processing is based on consent)

To exercise these rights, please contact us at privacy@upfeedback.com. We will respond to your request within the timeframe required by applicable law.

8. International Data Transfers

We may transfer, process, and store information about you on servers located in various countries, including outside your country of residence. Data protection laws may differ from those of your country of residence. We will take appropriate measures to ensure your information receives an adequate level of protection.

9. Children's Privacy

Our Services are not directed to children under the age of 16, and we do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 16, we will take steps to delete such information as quickly as possible.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or by posting a notice on our website prior to the changes becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: support@upfeedbacks.com